Frequently Asked Questions
Find answers to common questions about shipping, returns, payments, and more at Sunehla Deal.
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Estimated delivery within India is 3–7 business days. For international orders, delivery times may vary depending on the shipping method and destination country. Please check our Shipping Policy.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders within India. For Cash on Delivery (COD) orders, a small shipping fee may apply. Check our Shipping Policy.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide 🌍. International shipping charges are calculated at checkout based on your country. Delivery typically takes 7–18 business days.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept free returns under certain conditions within India. Otherwise, a minimal return fee of ₹40 – ₹90 may apply. Currently, we do not support international returns. See our Return Policy for full details.
How do I return a product?
How do I return a product?
To initiate a return, please visit our Return & Refund Policy page and follow the instructions. Once approved, you will receive further details via email or WhatsApp.
When will I get my refund?
When will I get my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected. Refunds are credited to your original payment method.
Orders & Payments
What payment methods do you accept?
What payment methods do you accept?
We accept debit/credit cards, UPI, net banking, wallets, and Cash on Delivery (COD) within India. For international orders, only prepaid payment methods are supported.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order on our Order Tracking Page.
Can I change or cancel my order?
Can I change or cancel my order?
Orders can only be changed or canceled before processing or shipping. Once shipped, cancellation is not possible. Please contact our support team as soon as possible for assistance.
General
Is my personal information safe with you?
Is my personal information safe with you?
Absolutely ✅. We take privacy and data security very seriously. All customer information is stored securely, and payments are processed via encrypted gateways. Learn more in our Privacy Policy.
How can I contact customer support?
How can I contact customer support?
You can reach us via email at su*****@*********al.com or call us at +91-9*******61. Our team is available Monday–Saturday, 10 AM – 7 PM IST.
