Last Updated: 11 April 2025

At Sunehla Deal, we aim to give you a smooth and worry-free shopping experience. Please read our Return & Refund Policy carefully. By shopping with us, you agree to the terms below.

1. Domestic Return & Refund Policy (Within India)

General Return Window

  • Returns are accepted within 5 days of delivery on eligible products.

  • If the return is not due to a defect or error on our part, a return pickup fee of ₹40 – ₹90 will be charged (depending on courier/location).

Product-Specific Return Rules

  • Clutch Bags → No returns or exchanges are accepted.

    • Exception: If the item is wrong or damaged, you must provide a mandatory unboxing/unpacking video at the time of opening.

    • Only after verification will a replacement or refund be issued.

When Can You Return/Exchange Other Products?

  1. Wrong or Damaged Items

    • Report within 48 hours of delivery.

    • An unboxing/unpacking video is mandatory for verification.

    • Once confirmed, we arrange a free pickup and issue either a replacement or full refund.

  2. Quality Issues / Manufacturing Defects

    • Report within 5 days of delivery.

    • Provide clear images/videos for verification.

    • Upon approval, we will issue a replacement or refund.

  3. Changed Mind / Disliked Product

    • Accepted within 5 days of delivery.

    • The product must be unused, unopened, and in original packaging.

    • A return fee of ₹40 – ₹90 will apply.

Exceptions (No Returns Accepted)

  • Used, damaged, or altered products (not due to shipping).

  • Missing accessories or parts.

  • Customized, personalized, or digital/downloadable items.

  • Items sold under final sale/discount clearance.

  • Clutch Bags (unless wrong/damaged with unboxing proof).

Refund Process (Domestic Orders)

  • Refunds are processed after we receive and inspect the item.

  • Processing time: 3–5 business days after approval.

Refund Modes:

  • Prepaid Orders → Refunded to the original payment method.

  • COD Orders → Refunded via bank transfer/UPI (valid details required).

👉 Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

2. International Return & Refund Policy (Outside India)

  • Currently, we do not accept returns, cancellations, or exchanges for international orders.

  • All international sales are final.

  • Please check product details carefully before placing an order.

3. Cancellations

  • Before Processing/Shipping → Eligible for full refund.

  • After Processing/Shipping → Cancellation and refunds are not allowed.

  • If Sunehla Deal Cancels (e.g., stock unavailability, technical issues) → A full refund will be issued.

4. Legal Compliance

This policy follows the Consumer Protection Act, 2019, and the Consumer Protection (E-commerce) Rules, 2020.

5. Contact Us

Need help with a return, refund, or cancellation?

Email: su*****@*********al.com
Phone: +91 9*******61
Address: 110 FF, Khanpur, Khanpur Village, South Delhi, Delhi – 110062